Senior IT Support Specialist
Core
Provide responsive end-user support, troubleshoot technology issues, and manage device deployment and user lifecycle in a security-conscious environment.
Role type
Senior IT Support Specialist
Builds
End-user support services, device configurations, and secure access management for clients
Domain
IT Services / Enterprise Security
Required skills
Windows 10/11 troubleshooting, Microsoft 365 administration, user/group/permission management, endpoint troubleshooting, ticketing system documentation, Microsoft Entra ID, Microsoft Intune, Conditional Access, cybersecurity procedures
Preferred skills
Experience in regulated environments, knowledge of multifactor authentication, ability to identify process improvements
Technologies
Microsoft 365, Microsoft Intune, Windows, Office 365, Cloud, Microsoft Entra ID
Responsibilities
Troubleshoot Windows, Microsoft 365, business applications, devices, connectivity, printing, and access issues; onboard and offboard employees by creating and configuring user accounts, licenses, groups, and permissions; prepare, configure, deploy, and support Windows computers and devices; install and troubleshoot business applications; document tickets, configurations, changes, and resolutions; identify recurring issues and process improvement opportunities; communicate status and risks to team, clients, and vendors
Seniority
Senior, hands-on IC