Teamleiter Kundenservice (m/w/d) - Customer Service
Core
Leading and managing a customer service team to ensure reliable operations, high service quality, and employee development within an insurance service center.
Role type
Team Lead / Supervisor (Customer Service)
Builds
Customer service operations and team performance
Domain
Insurance / Customer Service
Required skills
Team leadership, operational management, performance coaching, KPI analysis, process improvement, onboarding, shift management
Preferred skills
Experience in service centers, communication, decision-making, service orientation
Technologies
None stated
Responsibilities
Lead and discipline a customer service team, organize daily operations, motivate and develop staff through feedback and coaching, ensure quality and service targets are met, analyze KPIs and derive actions, implement quality management processes, onboard and train new employees, manage shift responsibilities and on-call duties, collaborate with internal departments
Seniority
Mid-level, hands-on manager