Entry Level IT Technician
Core
Provide technical support to employees and maintain IT infrastructure including computers, printers, and phones.
Role type
Entry-level IT technician
Builds
Internal IT support services for employees
Domain
General IT / Hardware Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting, problem-solving, hardware installation, software installation, account setup, password reset, documentation, following instructions
Preferred skills
CompTIA A+ certification, basic Windows knowledge
Technologies
Windows, Hardware Support, Network, Polymer Security
Responsibilities
Provide technical support to employees in person, by phone, and remotely; Install, configure, and maintain computers, printers, phones, and related equipment; Troubleshoot basic hardware, software, network, and email issues; Set up computers and user accounts for new employees; Assist with password resets and account access problems; Install approved software and carry out routine system updates; Keep accurate records of equipment, support requests, and completed tasks; Escalate more complex technical issues when required; Follow IT policies and security procedures; Support the IT team with additional projects and assigned duties