Staff Software Engineer, AI Solutions
Core
Design, develop, and optimize AI-powered agentic solutions and integrations within the ServiceNow platform to automate business processes and enhance user experiences.
Role type
Staff Software Engineer (AI Solutions & ServiceNow)
Builds
Custom MCP tooling, agentic applications, and AI-driven integrations between ServiceNow and external LLMs (OpenAI, Google Gemini).
Domain
Enterprise IT Service Management (ITSM) and Generative AI
Deliverable
production ML models | product features
Required skills
Python, RESTful/GraphQL API design, ServiceNow development (UI Policies, Script Includes, Business Rules), LLM fine-tuning, RAG, prompt engineering, agentic system architecture, data modeling, integration lifecycle management
Preferred skills
GenAI agent development, symbolic/BDI/LLM-based reasoning, MCP server familiarity, ServiceNow certifications (CSA, CIS, CAD), ITSM/ITOM portfolio knowledge
Technologies
ServiceNow, Python, OpenAI, Google Gemini, MCP, RAG, GraphQL, REST, JavaScript, JSON, React, SOAP
Responsibilities
Design and architect agentic AI systems capable of perception, reasoning, planning, and action; integrate third-party LLMs to orchestrate automation; develop custom MCP tooling and agentic applications; configure ServiceNow integrations and manage the full lifecycle from API development to deployment; troubleshoot AI components and ServiceNow configurations; evaluate agent behavior and identify risks in multi-agent systems; create technical design documentation and assess existing systems for project estimates.
Seniority
Staff, hands-on IC with strategic impact
