Network Support Engineer
Core
Provide technical support for enterprise networking equipment and Windows desktop environments for internal users and customers.
Role type
Junior Network Support Engineer
Builds
Reliable network solutions and responsive customer service
Domain
IT Infrastructure / Enterprise Networking
Deliverable
client delivery
Required skills
Windows desktop support, account management, hardware troubleshooting, software troubleshooting, connectivity troubleshooting, Cisco IOS, VLANs, routing, switching, TCP/IP
Preferred skills
Cisco certification (CCNA), help desk experience, customer support experience
Technologies
Cisco Hardware, Network, TCP/IP, Windows, iOS
Responsibilities
Respond to customer support requests via phone, email, and ticketing system; Diagnose and troubleshoot routers, switches, firewalls, and other networking equipment; Support internal users in Windows environments; Manage support tickets from initial contact through resolution; Escalate complex issues and provide documentation; Coordinate RMAs and replacement hardware; Maintain accurate records of interactions and equipment history; Participate in after-hours on-call rotation.
