Technical Support Specialist - Auto ID & POS
Core
Provide technical support for Auto ID and POS printer products, including troubleshooting, installation, configuration, and testing.
Role type
Technical Support Specialist
Builds
Auto ID and POS printer products
Domain
Hardware/Software Integration
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, verbal communication, written communication, independent work, collaboration, willingness to learn
Preferred skills
experience in technical support, knowledge of Auto ID/barcode/label/POS printer products, knowledge of computer systems/networks/software integration, office equipment technician experience, valid driver's license
Technologies
Mobile, Auto ID, barcode, label, POS printer
Responsibilities
Troubleshoot product, software, and connectivity issues; assist with product installation, configuration, and testing; reproduce reported issues and identify causes; prepare technical reports, user guides, and training materials; deliver product demonstrations and technical training; follow up on technical issues until resolved; collaborate with Product Management, Sales, Quality, and Operations teams
