Senior IT Support Engineer
Core
Hands-on IT support and device logistics for internal users, focusing on macOS ecosystem, fleet management, and helpdesk operations.
Role type
Senior IT Support Engineer (freelance contractor)
Builds
Operational IT support services and device fleet logistics
Domain
IT Operations / Hardware Logistics / macOS Ecosystem
Required skills
macOS ecosystem expertise, MDM management (Jamf/Kandji/Mosyle), device lifecycle management, high-volume helpdesk operations, hardware logistics coordination, inventory management, endpoint enrolment
Preferred skills
Experience in fast-paced remote-friendly companies, strong problem-solving, attention to detail
Technologies
macOS, Jamf, Kandji, Mosyle, MDM
Responsibilities
Clear IT helpdesk backlog, manage device fleet logistics (prepare, image, configure, ship, repair), handle hardware onboarding/offboarding, manage device inventory, coordinate repairs and RMAs, perform endpoint enrolment, document procedures in runbooks