Technicien N1 Transverse – Réseau / Cyber / Télécom / Infrastructure (F/H/X)
Core
Level 1 IT technician providing incident management, service requests, and monitoring alerts for network, telecom, and infrastructure systems.
Role type
Junior IT Operations Technician (N1)
Builds
IT service stability and incident resolution for client infrastructure
Domain
IT Infrastructure / Network Operations
Deliverable
dashboards & analysis
Required skills
Incident management, ticketing systems, network monitoring, technical troubleshooting, escalation procedures, documentation
Preferred skills
Supervision tools, network/telecom/infrastructure experience, Active Directory, Veeam
Technologies
CA Spectrum, Efficient IP, Splunk, ServiceNow, Cisco, Alcatel, Hirschmann, Active Directory, Veeam, PuTTY, SecureCRT
Responsibilities
Handle Level 1 incidents and service requests, perform initial technical diagnostics, resolve alerts from monitoring tools, create and close tickets, escalate unresolved issues, document actions and update knowledge base, generate activity reports
Seniority
Junior, hands-on IC