Operations Support Analyst
Core
Configuration-focused analyst supporting business operations and reporting within a health plan environment.
Role type
Operations Support Analyst (Configuration)
Builds
System configurations, setups, and updates for health insurance operations.
Domain
Health Insurance / Claims Processing
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
AMISYS expertise (2+ subsystems), claims processing experience, Microsoft Office proficiency, Microsoft Word/Excel/Visio intermediate skills
Preferred skills
Health plan operations experience, procedure/diagnosis codes knowledge, benefits design understanding, Cognizant/TriZetto QNXT, ZeOmega Jiva, Amisys Advance, TCS Acuity, basic Microsoft SQL
Technologies
Excel, SQL, AMISYS, Microsoft Office, Visio, Cognizant/TriZetto QNXT, ZeOmega Jiva, TCS Acuity
Responsibilities
Implement new system setups and update existing configurations, serve as subject matter expert for assigned subsystems, collaborate with departments to assess changes and downstream impacts, ensure configuration accuracy across systems, provide staff training, resolve issues and test software changes, manage medium-priority projects
Seniority
Mid-level, hands-on IC
