Field Technical Support Analyst
Core
Install, troubleshoot, and repair software and equipment; resolve network or application issues for internal and external users in a blood donation environment.
Role type
Field Technical Support Analyst
Builds
Operational support for blood donation equipment and IT systems
Domain
Healthcare / Blood Services / IT Support
Required skills
technical problem-solving, software installation, equipment repair, network troubleshooting, application support, data analysis, report preparation, compliance adherence
Preferred skills
degree in Information Systems or Computer Science
Technologies
Unity, Network systems, Blood donation equipment
Responsibilities
Install, troubleshoot, and repair software and equipment; resolve routine to moderately complex network or application issues; provide escalated technical support; document malfunctions and workflow plans; review and assess technology operations; prepare metrics and reports; diagnose issues and recommend solutions; work in areas involving blood and blood donation equipment.