IT Support - Field (In Person)
On-site
Core
Provide backline technical support to clients via phone, email, on-site visits, and ticketing systems, diagnosing and resolving hardware, software, and network issues.
Role type
Field IT Support Technician
Builds
IT support services for client organizations
Domain
IT Services / Field Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Network troubleshooting, Desktop operating systems, Server operating systems, Networking support, Ticketing systems, Remote support tools, Client communication, Documentation, Physical lifting
Preferred skills
CompTIA A+ certification, CompTIA Network+ certification, MCSE/MCITP certification, Help desk experience, Computer networking experience, IP networking experience
Technologies
Hardware, Network Security