IT Support Specialist
Core
Provide day-to-day technical support for hardware, software, telecommunications, networking, and business applications across multiple locations, including administering Microsoft 365, Windows environments, and healthcare applications like NextGen and Compulink.
Role type
IT Support Specialist (Helpdesk/Desktop Support)
Builds
IT infrastructure, user accounts, application access, and technology asset lifecycle management for a healthcare organization.
Domain
Healthcare / IT Support
Required skills
Technical troubleshooting, hardware/software support, networking basics, Microsoft technologies (365, Windows, Entra ID), user account management, vendor coordination, documentation, project coordination.
Preferred skills
Healthcare experience, familiarity with EMR systems (NextGen, Compulink), WordPress maintenance, API/middleware familiarity, process improvement.
Technologies
Active Directory, Azure, Microsoft 365, Windows, WordPress, VPN, MFA, Adobe products, NextGen, Compulink
Responsibilities
Troubleshoot and resolve issues with computers, printers, scanners, mobile devices, and network connectivity. Administer user accounts, access permissions, onboarding, offboarding, and password resets. Coordinate equipment deployment, telecommunications implementations, and software rollouts. Maintain the organization's WordPress website, including content, backups, and SSL certificates. Serve as the primary liaison between staff and application vendors. Assess technology and business processes to recommend practical improvements.
Seniority
Individual Contributor, Mid-level