Teamleiter Servicecenter (m/w/d)
Hybrid
Core
Lead a service center team to handle customer inquiries, ensure high satisfaction, and meet performance targets.
Role type
Service Center Team Lead
Builds
Customer service operations and team performance
Domain
Recruitment / Human Resources
Deliverable
dashboards & analysis
Required skills
Team leadership, customer communication, strategy development, KPI monitoring, problem-solving, stress resistance
Responsibilities
Lead and motivate a service center team, communicate with clients to resolve issues, develop and implement customer satisfaction strategies, monitor quality and performance metrics