Product Support Engineer
Core
Deliver first-level and second-level technical support for IT products, including hardware, software, and applications, ensuring smooth operation for clients.
Role type
Product Support Engineer
Builds
IT solutions and client support services
Domain
IT Infrastructure and Enterprise Software
Deliverable
client delivery
Required skills
troubleshooting hardware/software, installation and configuration, ticketing systems, operating systems (Windows, macOS, Linux), networking concepts, database basics (SQL), scripting for debugging
Preferred skills
familiarity with enterprise software, experience with ServiceNow or Jira
Responsibilities
diagnose and resolve technical issues, assist customers with product setup, escalate complex problems, collaborate with engineering teams to resolve recurring issues, provide feedback to product development
Seniority
Mid-level, hands-on IC
