Business Service Center Agent
On-site
Core
Verify caller identities and support business clients via telephone and virtual channels to resolve inquiries and maintain accounts.
Role type
Business Service Center Agent
Builds
Client support interactions and account maintenance for business clients
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Customer service, telephone etiquette, multitasking, grammar, identity verification, account maintenance, issue escalation
Preferred skills
Bilingual (English/Spanish)
Technologies
Ada
Responsibilities
Verify caller identities, support business clients by telephone and virtual channels, research and resolve requests, assist with account maintenance, deliver exceptional client experience, share feedback to improve client experience
Seniority
Entry-level to Mid-level