Operations Director
Core
Lead and scale end-to-end operations for a multi-site service and education network, building standardized operating models and improving efficiency.
Role type
Senior Operations Director (multi-site)
Builds
Standardized operating models, SOPs, governance frameworks, dashboards, and performance controls across multiple locations.
Domain
Education and multi-location service operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational strategy, budgeting, P&L management, SOP/process design, audit and controls, KPI dashboards, continuous improvement, CRM/ERP systems, change management, stakeholder management, analytical thinking
Preferred skills
MBA, automation and AI adoption, experience in education/retail/healthcare/hospitality
Technologies
CRM, ERP
Responsibilities
Lead end-to-end operations across Head Office, regional teams, and multiple locations; Own operational budgeting and cost optimization while contributing to overall P&L performance; Manage the customer lifecycle after acquisition, including onboarding, service delivery, retention, renewal, referral, and customer experience; Lead new-site operational readiness, launch, handover, and post-launch stabilization; Build and develop a strong multi-level operations organization, including succession planning and performance management; Partner with Technology/Data teams to digitize processes and drive automation and AI adoption.
Seniority
Senior, hands-on IC with strategic leadership
