Director of Operations
Core
Lead the Operations team to optimize the operational engine guiding families from initial inquiry to scheduled clinical assessment, focusing on funnel performance, AI integration, and capacity strategy.
Role type
Director of Operations (Leadership)
Builds
Operational workflows, client journey, and scalable service delivery for autism therapy
Domain
Digital health / Behavioral health / ABA therapy
Deliverable
production ML models
Required skills
Operations leadership, funnel analytics, CRM/telephony configuration, AI agent deployment, capacity modeling, quality management, cross-functional leadership
Preferred skills
Early-stage startup experience, behavioral health/ABA therapy background, Medicaid/payer environment knowledge
Technologies
HubSpot, Aircall, Excel, Google Sheets, SQL, BI tools
Responsibilities
Lead Operations team and oversee full client journey from inquiry to assessment; Diagnose funnel attrition and implement process improvements; Configure and optimize HubSpot and Aircall systems; Deploy AI agents and automation in intake/scheduling workflows; Own call/activity audit program and drive coaching; Manage team KPIs and operating expenses; Develop and manage capacity models and unit cost economics.
Seniority
Director, hands-on leadership