IT Support & Infrastructure Engineer
Core
Provide first and second-line technical support for enterprise IT infrastructure, production workstations, servers, and factory applications to ensure uninterrupted operations at a manufacturing facility.
Role type
Mid-level IT Support & Infrastructure Engineer
Builds
Secure, reliable factory IT environment supporting production workflows
Domain
Manufacturing / Enterprise IT Infrastructure
Deliverable
production features | infrastructure
Required skills
Windows 10/11, Windows Server, Active Directory, DNS, DHCP, TCP/IP, VLANs, network troubleshooting, hardware troubleshooting, printer support, PBX support, ISP coordination
Preferred skills
Cisco CCNA, Fortinet FCA, Aruba Certified Associate, Microsoft Certified, ITIL Foundation
Technologies
Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Aruba switches, Cisco switches, FortiGate, SonicWall, Mitel IP PBX, enterprise printers, barcode scanners
Responsibilities
Support LAN, WAN, and Wi-Fi infrastructure; Install and configure Windows PCs and laptops; Support Passport Personalization and Card Personalization workstations; Assist with Windows Server, Active Directory, and backups; Provide first-line support for Mitel IP PBX system; Monitor Internet connectivity and coordinate with ISPs; Perform patching, antivirus verification, and hardware replacement; Record incidents and maintain technical documentation
Seniority
Mid-level, hands-on IC