IT Help Desk Technician
Core
Provide in-person and remote IT support for Windows 11 devices, manage user accounts, and troubleshoot business systems including SolidWorks and PDM for a manufacturing company.
Role type
IT Help Desk Technician
Builds
IT support services for manufacturing and construction teams
Domain
Manufacturing / Construction
Required skills
Active Directory, Microsoft 365, Entra ID, Exchange Online, Windows 11 support, mobile device provisioning, SolidWorks, PDM, network cabling, patch-panel work
Preferred skills
Microsoft Intune, Ubiquiti UniFi networks, ERP user configuration, PowerShell scripting, CompTIA A+, Microsoft Fundamentals
Technologies
Active Directory, Azure, ERP, Hardware Support, Microsoft 365, Microsoft Intune, Mobile, Network, PowerShell, Windows, Office 365, Cloud
Responsibilities
Manage and resolve incoming support tickets, provision and support iPhones, set up devices and manage user accounts, manage permissions in Active Directory and Microsoft 365, install and troubleshoot SolidWorks and PDM, administer Exchange Online, support Entra ID, assist with backups and data migrations, troubleshoot Ubiquiti UniFi networking equipment, perform network cabling and patch-panel work, maintain hardware and software asset records, create and update IT documentation, escalate complex issues
Seniority
Junior to Mid-level, hands-on IC