ServiceNow Solutions Architect (TSM/TPSM)

Salary: $123,000 - 163,000 per year
Requirements:
We require a bachelors degree in Information Technology, Computer Science, Engineering, or a related discipline. We look for 8+ years of experience in enterprise architecture or ServiceNow consulting. We need 5+ years of hands-on ServiceNow platform implementation experience. We require 3+ years of experience with TSM, TPSM, TNI, telecom operations, or service provider management solutions. We expect a strong understanding of telecommunications and technology service provider business processes. We need experience designing enterprise-scale ServiceNow solutions and integrations. We require expertise in ServiceNow TSM, Technology Provider Service Management (TPSM), Telecom Network Inventory (TNI), CMDB, CSDM, Service Mapping, IntegrationHub, REST/SOAP APIs, workflow automation, and data modeling. We prefer experience working in Agile delivery environments. We require ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) credentials; Certified Technical Architect (CTA) is preferred. We prefer telecom industry experience with carriers, service providers, or managed service organizations. We value experience with OSS/BSS platforms, service assurance, order management, resource inventory management, NOC operations, service provisioning platforms, and TM Forum standards or related telecom frameworks.
Responsibilities:
We lead enterprise architecture and solution design for ServiceNow TSM, TPSM, and TNI implementations. We define scalable, secure, and maintainable platform architectures aligned with business goals. We create architecture roadmaps, technical designs, data models, and integration strategies. We design solutions that support technology service operations, service lifecycle management, and service delivery processes. We architect capabilities for service provider management, partner onboarding, contract management, and service fulfillment. We enable visibility across providers, services, assets, and customer environments. We drive automation for service provisioning, incident resolution, and operational workflows. We architect Telecom Network Inventory solutions for physical and logical network resources. We design inventory models for network devices, circuits, connectivity services, and telecom infrastructure. We align network inventory, service inventory, and operational support systems. We support network lifecycle management, capacity planning, and service assurance initiatives. We lead integrations between ServiceNow and OSS/BSS platforms, NMS tools, CRM systems, ERP solutions, inventory and provisioning platforms, and third-party service provider ecosystems.
Technologies:
Architect CMDB CRM ERP Support Network OSS REST SOAP ServiceNow AI LESS
More:
We are a client-focused organization seeking a highly experienced ServiceNow Solutions Architect for our Austin, Texas opportunity. We offer comprehensive benefits to eligible employees, including medical, dental, and vision insurance, HSA, FSA, 401(k), and life, disability, and ADD coverage. Salaried employees also receive paid time off, and certain hourly employees may be eligible for paid sick leave as required by law. This role is not eligible for bonuses, incentives, or commissions, and we are an equal opportunity employer committed to fair consideration for all qualified applicants.
last updated 31 week of 2026