Servicenow Field Service Management Technical Consultant

## About the Role We are seeking an experienced ServiceNow Field Service Management (FSM) Technical Consultant to join our Expert Services team. In this role, you will serve as a subject matter expert and technical lead, delivering end-to-end FSM implementations and helping enterprise clients transform their field service operations on the ServiceNow platform. ## What You Will Do - Lead the design, configuration, and implementation of ServiceNow Field Service Management solutions, including Work Order Management, Dispatch, Scheduling, and Mobile capabilities - Serve as the primary technical resource on FSM engagements, guiding customers through requirements gathering, solution design, and deployment - Configure and customize ServiceNow FSM modules including Dynamic Scheduling, Planned Maintenance, Asset and Parts Management, and Connected Field Service (IoT integration) - Develop technical documentation including solution design documents, architecture diagrams, and configuration guides - Collaborate with project managers, architects, and customer stakeholders to ensure successful delivery - Provide technical guidance and mentorship to junior consultants and client team members - Conduct workshops, demos, and training sessions for end users and administrators - Integrate FSM with third-party systems and other ServiceNow modules (ITSM, HRSD, CSM) - Troubleshoot complex technical issues and provide creative solutions aligned with ServiceNow best practices - Support pre-sales activities including scoping, demos, and proposal development ## What We Are Looking For - 3+ years of hands-on ServiceNow implementation experience, with at least 2 years focused on Field Service Management - ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM) required - ServiceNow Certified System Administrator (CSA) required - Strong understanding of FSM business processes including scheduling, dispatch, work order lifecycle, and mobile workforce management - Proficiency in ServiceNow platform development: Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and REST/SOAP integrations - Experience with Dynamic Scheduling Engine (DSE) and Optimization configuration - Excellent communication and client-facing skills - Ability to work independently in a remote environment and manage multiple priorities - Experience in a consulting or professional services environment preferred - Additional ServiceNow certifications (CIS-CSM, CIS-ITSM, CAD) are a plus ## Why Join Us - Work with a team of passionate ServiceNow experts on cutting-edge implementations - Fully remote position with flexible working hours - Competitive compensation and benefits - Ongoing training, certifications support, and career development - Opportunity to shape best practices and contribute to a growing FSM practice