IT Support Specialist/Tech Support Engineer
Core
Provide IT, desktop, technical, and hardware support for Windows computers, mobile devices, and other equipment while managing network infrastructure and cloud services.
Role type
IT Support Specialist / Tech Support Engineer
Builds
Reliable and secure IT systems for a Federally Qualified Health Center
Domain
Healthcare / IT Infrastructure
Required skills
Windows OS support, Active Directory, TCP/IP, DNS, LAN, VPN, firewall management, Azure, AWS, hardware troubleshooting, network troubleshooting
Preferred skills
Customer service, coding experience, Active Directory, cloud infrastructure management
Technologies
AWS, Active Directory, Azure, Cloud, Firewall, Hardware, LAN, Mobile, Network, TCP/IP, VPN, Windows
Responsibilities
Configure, support, and troubleshoot the Avaya Office IP 500 phone system; Diagnose equipment, software, and operating system issues; Coordinate with service providers about service outages and upgrades; Manage and maintain servers, networks, VPNs, and Azure and AWS cloud infrastructure; Oversee IT asset procurement, inventory, and hardware and software lifecycles.
Seniority
Individual Contributor