ACH Exceptions Specialist
Core
Resolve daily ACH exceptions, process returns, manage unauthorized debit disputes, and ensure compliance with Nacha Rules and Regulation E for a banking institution.
Role type
ACH Operations Specialist
Builds
Accurate ACH settlement records and compliant dispute resolution processes
Domain
Banking / Payments
Required skills
ACH operations, Nacha Rules, Regulation E, error resolution, account reconciliation, dispute management, compliance training, system testing, procedure development
Preferred skills
AAP certification, APRP certification, core banking system proficiency
Technologies
Excel, core banking systems, mobile security tools
Responsibilities
Process and resolve daily ACH exceptions including unposted transactions, NSF items, stop payments, and returns; Research and resolve consumer and commercial reports of unauthorized or erroneous ACH debits; Balance and reconcile the daily ACH settlement general ledger account; Investigate originated ACH returns and errors with Treasury Services and Loan Operations; Manage Written Statement of Unauthorized Debit (WSUD) cases; Serve as primary ACH subject matter expert and escalation point; Develop and deliver ACH training; Support independent ACH audits and regulatory examinations; Develop and maintain ACH procedures.
Seniority
Mid-level, hands-on IC