客户服务专员（J103377）
Core
Handle customer inquiries and complaints via online chat and phone calls, focusing on resolving high-risk issues to mitigate escalation and public opinion risks.
Role type
Customer service specialist (complaints & risk management)
Builds
Customer support interactions and risk mitigation for a general internet company
Domain
Internet / Customer Support
Deliverable
client delivery
Required skills
online chat and phone communication, complaint resolution, risk awareness, public opinion monitoring, product knowledge, confidentiality compliance
Preferred skills
fast typing, fluent Mandarin, negotiation skills, adaptability, shift work flexibility
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