Mitarbeiter Service-Hotline / Technischer Support (m/w/d) – Teilzeit
Core
1st-level technical support agent handling service and incident reports via phone, email, and ticketing systems for various clients.
Role type
1st-level technical support agent
Builds
Service and incident resolution workflows for multiple client organizations
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
telephone communication, ticketing system management, incident documentation, basic technical understanding, customer service etiquette
Preferred skills
English communication, structured problem-solving, weekend shift availability
Technologies
ticketing systems
Responsibilities
Receive service and incident reports via phone, email, or ticketing system; Provide initial technical support as 1st-level support; Document inquiries and escalate to specialized departments; Ensure structured processing of all customer requests
Seniority
Entry-level, part-time