Business Analyst (Client Engagement)
Core
Translate business requirements into technical specifications for the Client Engagement platform (CRM, Web, DXP) to enhance customer relationship management and digital experiences.
Role type
Business Analyst (Client Engagement)
Builds
Client Excellence Platform (MS Dynamics), Public Web, Digital Experience Platform (DXP)
Domain
Security services industry / IT / Customer Relationship Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process mapping, writing requirements, defining user stories, stakeholder management, cross-functional collaboration, project initiation support, solution design, test case creation
Preferred skills
software development background, architecture background, project management background, Microsoft Dynamics CRM expertise, Azure expertise, DevOps expertise, Business Analyst certifications
Technologies
MS Dynamics, Azure, DevOps
Responsibilities
Define and document business requirements into technical specifications, mediate information between IT and business, facilitate prioritization and decision-making, support project managers in creating business cases, identify and validate stakeholders, provide technical understanding to business users, design user experience and build test cases, guide business towards defined IT services and architecture, act as pre-project manager, support project delivery lifecycle
Seniority
Mid-level, hands-on IC