Front Desk Agent
Core
You will oversee front desk operations, manage staff, handle walk-in procedures, and drive revenue strategies for an ultra-luxury hotel.
Role type
Front Desk Supervisor
Builds
Front desk operations and guest experience
Domain
Hospitality / Ultra-luxury hotel industry
Deliverable
product features
Required skills
Staff supervision, walk-in procedure management, hourly house count tracking, room key control, upselling training, guest concern resolution, task assignment, yield management, forecasting, scheduling, staffing, daily management meetings
Preferred skills
Career growth demonstration, commitment to employers
Technologies
Company systems, guest database, housekeeping reports
Responsibilities
Oversee front desk agents, handle walk-over procedures, maintain hourly house counts, sell-out controls, room key controls, train staff on upselling techniques, resolve guest concerns, assign tasks to agents, review housekeeping reports, manage yield management, forecasts, scheduling, and staffing processes, conduct daily management meetings