1400 M Street NW, WASHINGTON, 20005
Core
Comprehensive training program for hotel operations roles including Front Desk Agent, Concierge, and Front Desk Supervisor.
Role type
Hospitality operations training program
Builds
Operational readiness for front desk and guest services teams
Domain
Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
front desk computer systems, check-in/check-out procedures, guest room assignment, cash handling, guest services coordination, staff supervision, yield management, scheduling, conflict resolution
Preferred skills
hospitality degree, recent work experience in ultra-luxury hotel industry, career growth history, commitment to employers
Technologies
front desk computer systems
Responsibilities
learn front desk computer system, check-in and check-out procedures, cashier responsibilities, maintain house bank, answer guest questions, make reservations, oversee front desk agents, train staff on upselling techniques, review housekeeping reports, maximize occupancy and revenue
Seniority
Entry-level to Senior (Supervisor track)