Principal Conversational AI Engineer
Core
Design and implement major components of a conversational AI platform for chat and voice interactions at scale.
Role type
Principal Conversational AI Engineer (IC + Technical Leadership)
Builds
Next-generation voice and chat experiences for members, patients, and customers
Domain
Healthcare (CVS Health) + Conversational AI / LLMs
Deliverable
production ML models
Required skills
Cloud architecture (AWS, Azure, GCP), Modern programming (Python, Java, C#, JavaScript, SQL), API & microservices design, Conversational AI (chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP), LLM integration (prompt engineering, RAG, evaluation), CCaaS/IVR integrations, LLM evaluation & guardrails, Technical strategy & architecture, Code review & mentorship
Preferred skills
Experience with conversational AI platforms (Dialogflow, Lex, Rasa, Genesys, NICE, Twilio), A/B testing of dialog flows, Observability
Technologies
AWS, Azure, GCP, Python, Java, C#, JavaScript, SQL, LLM, RAG, microservices, Dialogflow, Lex, Rasa, Genesys, NICE, Twilio
Responsibilities
Lead technical design and implementation of conversational AI platform components; Own end-to-end delivery of complex features; Conduct design and code reviews; Integrate and evaluate LLMs, NLU/NLP engines, and STT/TTS components; Partner with data scientists to operationalize models; Deploy, operate, and maintain large-scale production software; Mentor mid-level and senior engineers; Contribute to long-term technical strategy
Seniority
Principal, hands-on IC with technical leadership
