Mitarbeiter (m/w/d) Messstellenbetrieb Kundenkontaktmanagement
Hybrid
Core
Handling customer inquiries and complaints via phone and email, ensuring service-oriented communication, escalating complex issues, and documenting case data.
Role type
Customer service representative (energy sector)
Builds
Customer support processes and quality assurance reports
Domain
Energy utilities / Customer service
Deliverable
dashboards & analysis
Required skills
Customer complaint handling, MS Office, Case documentation, Process monitoring, Project support
Preferred skills
SAP, Messstellenbetriebsgesetz knowledge, Energy process knowledge
Responsibilities
Answering customer calls and emails, Escalating complex issues to specialized teams, Documenting case data in the system, Creating quality assurance reports, Participating in projects