IT Specialist - Microsoft and network support
Core
Provide high-quality remote and onsite technical support across devices, networks, servers, and cloud services for multiple client organizations.
Role type
IT Specialist (Managed Services)
Builds
Stable and secure IT operations for life sciences, healthcare, government, and professional services clients.
Domain
IT Support & Managed Services
Deliverable
client delivery
Required skills
Troubleshooting devices and SaaS applications, Identity management, Endpoint management, Network administration, System deployment and migration, Inventory and lifecycle management, Documentation
Preferred skills
MSP experience, RMM/PSA/MDM/SSO/MFA tool proficiency, Compliance framework knowledge (HIPAA, SOC2, CMMC), Executive support
Technologies
Active Directory, Microsoft 365, Google Workspace, Entra, Duo, Okta, Box, Dropbox, Monday, Slack, Teams, Zoom, macOS, Windows, Office 365, DevOps
Responsibilities
Manage support requests from initiation to resolution, Administer and maintain core business platforms, Oversee onboarding and offboarding processes, Support networking and office technology, Manage technology procurement and lifecycle activities, Identify recurring issues and suggest enhancements