Deskside Support Specialist
Core
Provide deskside support for hardware, software, and peripherals in a law firm environment.
Role type
Deskside Support Specialist
Builds
Desktops, laptops, monitors, printers, phones, smartphones, and peripherals
Domain
Legal services / IT Support
Required skills
Hardware troubleshooting, Microsoft Windows, Microsoft Office Suite, iOS support, Android support, ticket management, second-level support, device deployment, inventory management, videoconference setup
Preferred skills
Law firm experience, professional services experience, additional technical certifications (via careerplan.io/jobs/g496fd9a-deskside-support-specialist-at-reed-smith-us)
Technologies
Android, Windows, iOS
Responsibilities
Provide deskside support for hardware and software, prepare and deploy laptops and desktops, handle second-level support for escalated issues, manage loaner equipment inventory, set up videoconferences and presentation technology, participate in rotating after-hours on-call support, travel to other offices as needed
Seniority
Mid-level, hands-on IC
