Mitarbeiter/in Kundensupport - Gebäudeinfrastruktur und -technik (m,w,d) in Teilzeit
Core
First point of contact for building infrastructure and facility management clients via phone, email, and ticketing systems to handle requests and route information to specialized departments.
Role type
Customer Support Specialist (Facility Management)
Builds
Customer service interactions and internal ticket routing for facility management clients
Domain
Facility Management / Building Infrastructure
Deliverable
client delivery
Required skills
Customer service, ticketing systems, order management, digital booking tools, MS Office, German (fluent)
Preferred skills
ParkHere, Planon, English
Responsibilities
Answering customer inquiries via phone/email/ticketing system, processing incoming reports, managing orders and bookings, routing information to relevant departments
Seniority
Entry-level / Junior