Technical Support & Implementation Specialist
Core
Onboard clients, deploy point-of-sale (POS) hardware and software, and provide technical support to businesses.
Role type
Technical Support & Implementation Specialist
Builds
Point-of-sale systems and client implementations
Domain
Retail technology / POS systems
Deliverable
product features
Required skills
Hardware troubleshooting, software configuration, network troubleshooting, printer support, remote support, client training, data entry
Preferred skills
Ability to explain technical concepts to non-technical users, local travel for installations, after-hours availability
Technologies
POS hardware, POS software, networking equipment, printers
Responsibilities
Configure and deploy point-of-sale hardware and software, provide technical and customer support by phone and remotely, train clients and their employees, troubleshoot hardware and software issues, maintain accurate client and system information