Support Engineer - MSP
Core
Senior technical escalation point for unresolved hardware, software, networking, and cloud issues across multiple client accounts.
Role type
Senior IC Support Engineer (MSP)
Builds
Stable IT operations and resolved incidents for diverse client environments
Domain
Managed Service Provider (MSP) / IT Infrastructure
Required skills
Advanced troubleshooting, independent problem solving, customer-facing communication, Windows 11 administration, Microsoft 365/O365 admin-level troubleshooting, network diagnostics (VPN, switches, firewalls), Windows Server/Active Directory/Entra ID administration, PSA/ticketing platforms, RMM tools
Preferred skills
macOS proficiency, PowerShell scripting, cloud infrastructure specialization
Technologies
Active Directory, Cloud, Hardware Support, macOS, Microsoft 365, Network, PowerShell, Security, VPN, Windows, Office 365, Android, Cisco, Excel, Hyper-V, Mobile, VMware, Veeam
Responsibilities
Serve as senior technical escalation point for complex issues, own tickets from intake through resolution, diagnose and resolve problems across desktops, servers, networking, and cloud systems, document work thoroughly in PSA/ticketing system, identify recurring issues and recommend improvements, mentor Tier 1 support engineers
Seniority
Senior, hands-on IC
