ServiceNow Support Analyst
Core
Triage and resolve ServiceNow incidents, support application releases, and manage user stories within Agile development cycles.
Role type
ServiceNow Support Analyst (IC)
Builds
Incident management workflows and application release cycles
Domain
IT Service Management (ITSM)
Required skills
ServiceNow platform expertise, incident triage, root cause analysis, regression testing, user acceptance testing, Agile methodology, documentation, stakeholder communication
Preferred skills
Management systems experience, test case management platforms, collaborative project tracking tools
Responsibilities
Triage and resolve ServiceNow incidents, create and manage user stories, conduct regression and user acceptance testing, investigate incidents and propose solutions, communicate project risks to stakeholders, support continuous improvement of incident management processes
