Technical Support Specialist - Fort Worth
Core
Tier 2 IT Support Specialist providing hands-on technical support for corporate staff, executives, retail stores, and distribution centers, managing identity, endpoints, networks, and POS systems.
Role type
Senior IC Technical Support Specialist
Builds
IT service operations, user access, device management, and network stability for retail and corporate environments
Domain
Retail and Distribution Technology
Required skills
Active Directory, Microsoft Entra ID, Microsoft Intune, Cisco Meraki/Catalyst, Zebra devices, POS systems, Windows OS, Microsoft 365, TCP/IP, DHCP, DNS, VLANs, VPNs, Wi-Fi troubleshooting, ITSM tools, hardware/software installation, root cause analysis, SLA management
Preferred skills
NinjaOne, Microsoft Dynamics 365 Business Central, Fortinet FortiGate, zero-touch deployment, multi-site retail/distribution experience, executive support, training end users
Technologies
Active Directory, Android, Cisco, ERP, Firewall, FortiGate, Hardware, IAM, ITSM, JIRA, Microsoft 365, Microsoft Intune, Mobile, Network, TCP/IP, VPN, Windows, Office 365, Azure Cloud
Responsibilities
Resolve service desk incidents and requests within SLA; Provide hands-on and phone support for computers, peripherals, POS systems, and network equipment; Administer user accounts, permissions, and access controls in Microsoft Entra ID; Install, configure, and troubleshoot hardware, software, and mobile devices; Provide high-touch support to corporate staff and leadership including onboarding and meeting room assistance; Manage and improve ITSM queues, workflows, and reporting; Support warehouse scanning and label printing operations.
Seniority
Mid-Senior, hands-on IC