Senior Service Desk Engineer
Core
Senior Service Desk Engineer responsible for implementing and supporting corporate IT infrastructure, managing escalated user issues, and driving AI adoption within the Microsoft 365 ecosystem.
Role type
Senior Service Desk Lead / IT Infrastructure Manager
Builds
Corporate IT strategies, policies, and AI-powered support tools for a global trade technology company
Domain
Global Trade Technology / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 administration, Microsoft Entra ID, Microsoft Intune, PowerShell scripting, Power Automate, project management, AI tool integration, security policy enforcement, cross-timezone coordination
Preferred skills
Product management methodologies, user-centered design, business process re-engineering, HRMS/Finance/Marketing system deployment, SharePoint/Teams administration, Linux/macOS knowledge
Technologies
Microsoft 365, Microsoft Entra ID, Microsoft Intune, PowerShell, Power Automate, AI chatbots, Azure Active Directory, Exchange Online, SharePoint, Teams, Windows, macOS, Linux
Responsibilities
Troubleshoot hardware, software, telecom, and network issues independently; oversee daily support operations and project planning; define and refine corporate IT policies; lead Microsoft 365 ecosystem implementation; mentor Service Desk engineers; evaluate and implement AI-driven support capabilities; ensure security compliance and patch management; coordinate with global branches and security teams
Seniority
Senior, hands-on IC with leadership responsibilities
