Junior Customer Relation Manager (m/w/d)
Core
Managing customer relationships, email marketing, and CRM data analysis for a small hotel group in Ostseebad Heringsdorf.
Role type
Junior Customer Relation Manager
Builds
Customer retention strategies, internal CRM training, and guest feedback channels
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
CRM and PMS systems, email marketing, data analysis and reporting, internal training development, MS Office, campaign coordination
Preferred skills
Hotel or tourism management background, guest experience focus, digital marketing trends awareness
Responsibilities
Conduct CRM data analysis and reporting, manage email marketing campaigns, maintain guest feedback channels, create internal CRM training materials, support customer retention initiatives
Seniority
Junior, entry-level with first experience