IT Support Technician (Help Desk & Field)
Core
Provide IT support via phone, email, remote sessions, and on-site visits to resolve technical issues for small and mid-sized businesses.
Role type
IT Support Technician (Help Desk & Field)
Builds
Support services for Microsoft 365, Windows, macOS, and networking equipment
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows administration, Microsoft 365 support, networking fundamentals, macOS support, ticket management, on-site troubleshooting
Preferred skills
CompTIA A+ certification, CompTIA Network+ certification, Fortinet experience, Autotask experience
Technologies
Windows, Microsoft 365, macOS, Office 365, Fortinet, Autotask, switches, Wi-Fi, firewalls
Responsibilities
Manage support tickets by phone, email, and remote sessions; visit client sites to set up and troubleshoot workstations, printers, and network equipment; set up new users and devices; escalate complex issues to senior engineers