Implementation Specialist
Core
Guide customers through the deployment and adoption of Savance Workplace solutions, including EIOBoard, visitor management systems, and digital display boards.
Role type
Implementation Specialist
Builds
Software and hardware deployment for workplace operations
Domain
Workplace technology / Software implementation
Required skills
Technical troubleshooting, software/hardware configuration, SQL, Windows Server, HTML/CSS, JavaScript, project coordination, remote communication
Preferred skills
Software testing/QA, networking, hardware installation
Responsibilities
Serve as primary customer contact to learn requirements and workflows; Configure, install, and deploy solutions remotely or onsite; Support customers via phone, email, chat, and web conferencing; Coordinate implementation plans with project managers and teams; Conduct virtual and occasional onsite training; Investigate and troubleshoot software, hardware, and connectivity issues; Document troubleshooting steps and maintain project records; Create and improve implementation documentation and knowledge-base articles.
Seniority
Mid-level, hands-on IC