Mobility Device Support Specialist (T-Mobile)
Core
Configure and provision mobile devices (Apple/Android) for carrier clients, managing hardware setup, software installation, and shipment preparation.
Role type
Associate-level Mobility Device Support Specialist
Builds
Configured smartphones and mobile devices for carrier fulfillment workflows
Domain
Telecommunications / Mobile Device Logistics
Deliverable
product features
Required skills
Mobile device setup (Apple/Android), Internal system usage, Google Sheets, Device tracking, Inventory control, Device recycling, Team training assistance, Client communication
Preferred skills
Wireless device servicing experience, Prior carrier experience (T-Mobile/AT&T/Verizon/Sprint)
Technologies
Android, Apple iOS, Google Sheets
Responsibilities
Set up and configure mobile device hardware and software, Deploy devices according to customer requirements, Track devices and tasks in Google Sheets, Assist with inventory control and device recycling, Train new team members, Collaborate with HelpDesk team
Seniority
Associate, hands-on IC