IT/Network Support Officer
Core
Maintain IT infrastructure and provide support for a multi-branch microfinance institution across Gambia.
Role type
IT/Network Support Officer
Builds
Network connectivity, server environments, and user access controls for Head Office and branches.
Domain
Fintech / Microfinance
Deliverable
infrastructure
Required skills
TCP/IP, DNS, DHCP, VPN, VLAN, Active Directory, Microsoft 365, Windows Server, Linux, hardware troubleshooting
Preferred skills
CompTIA A+/Network+/Security+, CCNA, multi-branch financial institution experience
Technologies
Cisco, Juniper, Microsoft 365, Active Directory
Responsibilities
Maintain network devices (routers, switches, firewalls, access points, VPN), administer servers and directory services, manage user access, run backups and patches, provide first/second-level support, set up equipment for new staff/branches, manage IT assets and vendors.
Seniority
Mid-level, hands-on IC