Application Support Engineer - San Antonio
Core
Monitor, troubleshoot, and restore critical business applications and services in a regulated enterprise environment.
Role type
Senior Application Support Engineer (Tier 2)
Builds
Operational stability and reliability for enterprise applications and infrastructure
Domain
Financial services / Enterprise IT Operations
Required skills
Java, Python, SQL, Kubernetes, Docker, Splunk, Datadog, ServiceNow, Incident Management, Root Cause Analysis, Microservices Architecture, API Integration, Cloud Platforms (AWS/Azure), z/OS, COBOL, CICS
Preferred skills
ITIL Foundation, AWS/Azure Certifications, Military Experience, Regulated Industry Experience
Technologies
AWS, Azure, Kubernetes, Docker, Splunk, Datadog, ServiceNow, Jira, Confluence, Python, Java, SQL, COBOL, CICS, z/OS
Responsibilities
Monitor and troubleshoot production incidents to restore services; Investigate application performance, batch failures, and integration issues; Partner with operations teams and vendors to address critical issues; Establish technical standards for scalable applications; Assess systems to identify improvement opportunities and increase operational efficiency.
Seniority
Senior, hands-on IC