Senior IT Project Manager, IT Operations & Service Desk
Core
Lead end-to-end planning, risk tracking, and delivery of IT Operations and digital workplace initiatives, driving cross-functional ServiceNow projects to improve onboarding, change management, and asset lifecycle.
Role type
Senior IT Project Manager (IT Operations & Service Desk)
Builds
IT Operations workflows, digital workplace enhancements, Service Desk modernization
Domain
Enterprise IT Operations, Service Management, Digital Workplace
Required skills
Enterprise technology project management, SAFe Agile, Waterfall methodologies, ServiceNow, vendor delivery management
Preferred skills
Service Desk automation, conversational AI technologies, digital workplace and Tech Bar service enhancements
Technologies
AI, Security, ServiceNow (via careerplan.io/jobs/g0e0b580-senior-it-project-manager-it-operations-service-desk-at-randstad-digital)
Responsibilities
Lead end-to-end planning, risk tracking, and delivery of IT Operations and digital workplace initiatives; Drive cross-functional ServiceNow projects to improve onboarding, associate changes, and asset lifecycle management; Coordinate collaboration among End-User Computing, Architecture, Security, Infrastructure, and Service Desk teams; Manage vendor alignment and RAID logs, and provide regular executive-level status updates
Seniority
Senior, hands-on IC