Customer Engineer
Core
Design, test, and launch DOCSIS customer premise equipment; operate CMTS platforms and headend gear; resolve complex network issues to minimize customer downtime.
Role type
Senior Customer Engineer (Telecommunications/Network Testing)
Builds
DOCSIS 3.1+ customer premise equipment, IPTV/video delivery systems, and cellular network products
Domain
Telecommunications, Cable & Broadband, Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
TCP/IP networking, test automation frameworks, shell/batch scripting, Linux/Windows/Docker, network diagnostics (QXDM, PCAP, Wireshark), DOCSIS 3.1+, LTE/5G/WiFi standards, carrier certification processes
Preferred skills
Wireless/wired telecommunications background, fixed/mobile broadband experience, vendor/customer engagement, lab test rack management
Technologies
Docker, Linux, Windows, TCP/IP, LAN, Mobile Network, Video Streaming, E2E
Responsibilities
Collaborate with R&D/QA to design and test DOCSIS CPE; operate and configure CMTS platforms and headend equipment; analyze and resolve complex DOCSIS issues; write product test plans for WiFi, DOCSIS, video, and cellular products; propose automation test items; engage with product groups on L2/L3 escalations; meet with vendors and customers for feedback; provide technical post-sales support; translate customer needs to engineering teams; troubleshoot field issues and define diagnostics; build and maintain lab test racks
Seniority
Senior, hands-on IC