Amazon Connect Solution Architect
Core
Designing and implementing scalable Amazon Connect architectures to optimize omnichannel customer engagement and contact center strategy. (via careerplan.io/jobs/g0810586-amazon-connect-solution-architect-at-cynet-systems)
Role type
Senior IC Solution Architect (Amazon Connect/AWS)
Builds
End-to-end Amazon Connect solutions, IVR, routing, and self-service customer journeys
Domain
Cloud Telephony / Customer Experience
Required skills
Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API integrations, AWS architecture, solution design, security governance
Preferred skills
Platform modernization, emerging technology evaluation, executive-level presentation
Technologies
API, AWS Lambda, Security, Cloud Architect
Responsibilities
Partner with product and engineering teams to define Amazon Connect architecture; Design end-to-end Amazon Connect solutions aligned with business objectives; Collaborate with stakeholders to establish contact center strategy; Develop scalable, secure, and highly available Amazon Connect architectures; Lead architecture reviews, solution roadmaps, and platform modernization initiatives; Define strategies for IVR, routing, self-service, and customer journey optimization; Produce architecture documentation, standards, and executive-level solution presentations.
