POS/IT Tech Support Specialist
Core
Install, configure, maintain, and troubleshoot POS software and hardware for merchants including restaurants, retail stores, and dry cleaners.
Role type
Field IT support specialist (POS)
Builds
Payment processing infrastructure and POS systems for merchant clients
Domain
Merchant services / Point-of-Sale technology
Deliverable
client delivery
Required skills
Windows OS troubleshooting, computer networking (TCP/IP, LAN, Wi-Fi), hardware installation and configuration, credit card terminal support, peripheral device support (receipt printers, barcode scanners, cash drawers), remote desktop support, database backup and restoration
Preferred skills
POS experience in restaurant or retail, Microsoft SQL Server familiarity, payment processing equipment support
Responsibilities
Install and maintain Windows-based POS systems, troubleshoot hardware and software issues, support customers via phone and on-site visits, perform system maintenance and updates, assist with new merchant installations and customer training, keep accurate records of service activities
Seniority
Entry to Mid-level, hands-on IC