Partner Success Associate - 1433
Core
Support 1099 service partners for Valet Trash operations including onboarding, account management, scheduling, and troubleshooting.
Role type
Partner Success Agent (Customer Support)
Builds
Valet Trash services for multifamily properties
Domain
Logistics / Hospitality
Deliverable
client delivery
Required skills
Critical thinking, Analytical skills, Listening skills, Writing skills, Oral communication, Time management, Smartphone application familiarity
Preferred skills
Spanish language proficiency, Empathy, Patience
Technologies
Gladly, Web-based user support applications
Responsibilities
Assist partners with onboarding and account management, Monitor service dashboards for real-time support, Respond to partner inquiries via phone/email/text, Cross-reference data for account status decisions, Relay operational issues to warehouse teams, Troubleshoot technical problems
Seniority
Individual Contributor