Customer Service Officer
Core
First point of contact for customers at a collision repair center, managing inquiries, repair updates, and insurance liaison.
Role type
Customer Service Officer
Builds
Customer satisfaction and repair process transparency
Domain
Automotive collision repair
Deliverable
client delivery
Required skills
Communication, organization, multitasking, adaptability
Responsibilities
Provide frontline customer service, inform customers about repair progress and timelines, handle phone and email correspondence, support inventory management, liaise with insurance providers